Refund policy

Refund & Return Policy

Thank you for shopping with Michaelan! We want you to be fully satisfied with your purchase. Please review our policy below to understand how returns and refunds work for our online eye makeup store.

Return Window

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

Return Eligibility

Due to the nature of beauty and cosmetic products, we can only accept returns under the following conditions:

  • Item must be unopened, unused, and sealed in its original packaging.
  • All original parts, accessories, and promotional items must be included.
  • Proof of purchase (receipt or order confirmation) is required.

For hygiene and safety reasons, opened or used makeup products cannot be returned.

How to Start a Return

  1. Email returns@michaelan.com to request a return.
  2. Do not send items back without contacting us first — unauthorized returns will not be accepted.
  3. If approved, you will receive return shipping instructions and, in most cases, a prepaid return label.
  4. Prepare your package by securely packing the item and attaching the return label.
  5. Drop the package off at the designated courier location.

Restocking Fee

All accepted returns are subject to a 10% restocking fee, which will be deducted from your refund.

Refunds

  • Once your return is received and inspected, we will notify you of the refund status.
  • If approved, your refund (minus the restocking fee) will be issued to your original payment method within 15 business days.
  • Please allow additional time for your bank or credit card provider to post the refund.
  • Partial or no refunds may be issued if:
    • The return is incomplete or missing items.
    • The product is not in its original condition.
    • The quantity does not match the original order.

If you have not received your refund within 30 business days of approval, contact us at returns@michaelan.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns on:

  • Opened or used beauty products
  • Sale items or gift cards
  • Custom or personalized items

If you’re unsure whether your item qualifies for return, contact us before shipping it back.